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Privacy policy

Last updated: 30/09/2026
This Privacy Policy explains how SIA - SINMETRO Industry Academy collects, uses and protects personal data when you use siacourses.com and our training services.

1. Who we are

The controller of your personal data is SINMETRO - Sistemas de Inovação em Qualidade e Metrologia, Lda., tax number (NIF) 505980967, registered office at Rua dos Costas, Lote 19, Loja 74, R/C, 2415-567 Leiria, Portugal ("SINMETRO", "we", "us"). SIA Courses is operated by SINMETRO, a training entity certified by DGERT. For any matter related to personal data, contact us at info@siacourses.com.

2. Personal data we collect

  • Account data: name and email address, provided when you create an account or sign in through a third-party account (Google, Facebook, LinkedIn or Apple).
  • Company registration data: company name, invoicing email, VAT number, notes, and the full name and email of each registered participant.
  • Certification data: for DGERT-certified training, nationality, place and date of birth, sex, identity document type, number and expiry date, tax identification number (NIF), address and postcode.
  • Learning data: enrolments, progress, assessment results, completion records and certificates.
  • Purchase data: order details, billing information and payment status. Payment card data is processed by our payment provider and is not stored by us.
  • Communications: messages sent through our contact forms, email or live chat.
  • Live session data: name, image, voice and chat messages when you attend a live workshop or webinar, including its recording.
  • Consent choices: marketing preferences and authorisation to use feedback or testimonials.
  • Technical data: IP address, browser and device information, and usage data collected through cookies. See our Cookie Policy.

3. Purposes and legal bases


Purpose Legal basis (GDPR)
Creating and managing your account Performance of a contract, Art. 6(1)(b)
Delivering courses, live workshops and Learning Hubs Performance of a contract, Art. 6(1)(b)
Issuing DGERT training certificates and keeping the mandatory training records Legal obligation, Art. 6(1)(c)
Processing payments and issuing invoices Contract and legal obligation, Art. 6(1)(b) and (c)
Answering requests and providing support Legitimate interest or pre-contractual steps, Art. 6(1)(f) and (b)
Recording live sessions and sharing them with registered participants Art. 6(1)(b) or (a)
Sending news about courses and events Consent, Art. 6(1)(a)
Publishing feedback or testimonials Consent, Art. 6(1)(a)
Website analytics Consent, Art. 6(1)(a)
Security, fraud prevention and defence of legal claims Legitimate interest, Art. 6(1)(f)


You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

4. Recording of live sessions

Live workshops may be recorded. Recordings are made available exclusively to participants registered for that session, through their SIA Courses account. If you do not wish to appear in a recording, you may keep your camera and microphone off and use the chat only when necessary.

5. Certification data

The additional data requested for DGERT certificates is used only to issue the certificate and to keep the training records required by law. Where applicable, it may be communicated to the competent public authorities. If this data is not provided, we cannot issue the certificate.

6. Company clients and Learning Hubs

When your employer enrols you, SINMETRO signs a contract with that company and gives you access to the training. Your employer provides your name and email and may receive reports on your enrolment, progress, attendance and completion.

7. Recipients

We share personal data only as needed for the purposes above, with:

  • service providers acting on our behalf: LearnWorlds (learning platform), Shopify (checkout and payments), Google (Analytics and Google Meet), Zoom, Microsoft (Teams), Zapier (workflow automation) and tawk.to (live chat);
  • your employer, where it enrolled you (section 6);
  • public authorities, where required by law;
  • our accountants, auditors and legal advisers, under confidentiality obligations.

We do not sell your personal data.

8. International transfers

Some providers may process data outside the European Economic Area. In such cases, transfers are based on an adequacy decision, such as the EU-US Data Privacy Framework, or on the European Commission's standard contractual clauses.

9. Retention

  • Account and learning data: while your account is active and up to 90 days after its closure.
  • Certification and training records: for the period required by the applicable training regulations, 12 months.
  • Invoicing data: 10 years, as required by Portuguese tax law.
  • Marketing data: until you withdraw consent.
  • Live session recordings: for the duration of course access.

10. Your rights

You have the right to access, rectify and erase your data, to restrict or object to its processing, and to data portability. You may also withdraw consent at any time. To exercise these rights, email info@siacourses.com. We will reply within one month. You also have the right to lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (www.cnpd.pt).

11. Security

We apply technical and organisational measures to protect personal data against loss, misuse and unauthorised access. These include access controls, encrypted connections and selected providers bound by data protection agreements.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.

13. Contact

SINMETRO - Sistemas de Inovação em Qualidade e Metrologia, Lda. Rua dos Costas, Lote 19, Loja 74, R/C, 2415-567 Leiria, Portugal, email info@siacourses.com.